How Our Roof Replacement Works

Call us on 0800 019 7529 or fill in our online enquiry form. Tell us the rough size of your conservatory and what type it is (don't worry if you're not sure — that's what the survey is for). We review the details and explain the next step.

• No sales rep will visit to pressure you — we give honest advice by phone first
• A photo sent by email or WhatsApp can help us understand the existing roof
• The final price depends on survey and the agreed specification

One of our team visits your home at an agreed time. We measure the roof accurately, check the condition of the existing structure, confirm which ceiling finish and tile colour you'd like, and answer any questions. There is no obligation and no pressure. We then prepare the written quote from the survey information.

• We check the conservatory frame is structurally sound — this is important for a long-lasting result
• You'll see physical tile colour samples at this stage
• No deposit is taken at this point

Review your written quote at your own pace. If you're happy to proceed, contact us to confirm and pay any agreed deposit. We'll agree the installation programme with you and confirm the appointment details in writing.

• Any applicable deposit protection is governed by the project documents
• Tell us if you have a preferred date and we will explain current availability
• The confirmed programme reflects the conservatory, access and agreed specification

The evening before installation, clear the conservatory as much as possible — furniture, plants, ornaments, blinds. The more empty the room, the quicker and easier the installation. If you can't move something heavy, let us know and we'll work around it or help on the day.

• Remove blinds and any hanging items from ceiling bars
• Plants that are large or heavy can stay if they can be moved to one side
• Disconnect any electrical items near the roof

Our team follows the agreed installation programme. We remove the old polycarbonate or glass panels and bars, install the specified insulation and tile system, and complete the weatherproofing and finishing. At completion, we clean up thoroughly and invite you to inspect the finished result.

• You don't need to be present throughout — many customers go to work
• We protect flooring and any furniture that remains
• We take all waste materials away with us

At completion, we walk you through the finished installation and invite you to inspect every aspect. Any snagging is recorded and addressed. We provide the 10-year Insurance Backed Guarantee in writing and any applicable Building Regulations documentation.

• Tell us if anything doesn't look right — we'd rather fix it before we leave
• Keep your guarantee documentation safe for future property sales
• Building Regulations certificate is important — keep this with your deeds